What is the Charles Test and Service Program?
 
Program Benefits:
 

 
When you see this logo you can be confident that this instrument has been evaluated and has passed our extensive quality inspection process. Each instrument is played by an experienced staff musician in our own repair facility. The instrument is tested and adjusted to perform at the optimal playing level for which it was designed.
 
Some specific things we test and service before we offer an instrument for sale:
  • We check and attend to appearance
  • Test for ease of playing
  • Check for intonation and tone
  • Test the integrity of the pads
  • Test spring tensions and overall feel
  • We clean, oil and adjust the mechanism and body
  • The instrument is play tested before every trial.
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